Background:
Overall, 20.1% (7.2 million) of adults currently smoke tobacco daily (35.9% among men and 7.0% among women). In all, 49.2% of patients who smoke had received medical advice from Ukrainian healthcare facilities; also, 39.4% of smoker patients were advised to quit smoking. More than 60% of smokers want to quit smoking, 39.2% of smokers have tried to quit smoking in the last year, and 1.2% have succeeded. Among daily tobacco smokers, 69.2% reported first smoking within 30 minutes of waking up in the morning.

Objectives:
To evaluate the effectiveness of the quitline.

Methods:
An analysis of the effectiveness of telephone consultations on the national free smoking cessation service was conducted—counselling period two recent years (2017–2019). Smokers receive initial counselling (reactive call) and then, at will, supportive consultation (proactive calls). We consider those who have quit smoking for six months or more.

Results:
Portrait of several clients: mainly middle-aged and older men (50–70 years) who have extensive smoking experience (>30 years), smoke in on average one pack a day, and have a high level of nicotine dependence. Among all 1651 smokers who were consulted by telephone, the following appeared: 53% (883 smokers) made a quit plan, scheduled a quit day and moved to a proactive counselling phase; 24% of smokers (401 clients) quit (6 months or more) and receive supportive counselling; 3% (47 clients) received doctor’s advice on medication.

Conslusions:
Of the quitline customers, 12.5% successfully quit (quit for more than 6 months). Compared to the fact that 1.2% of the respondents successfully quit smoking in Ukraine during the year, this assistance shows its effectiveness.