Introduction:
Compared to 2020, changes were observed in smoking behaviors among adults in Poland. In 2020, 23.7% of adults reported daily smoking, and in 2022 as much as 28.8%. Most smokers use traditional cigarettes (62.1%), but e-cigarettes - 4.8% and heated tobacco products (HTP) - 4.0% are becoming more popular.

Objectives:
Characteristics of the Quitline customer population using e-cigarettes and HTP who want to quit smoking, including factors impacting the decision to quit.

Methods:
Analyzed data were collected from 842 Quitline callers. HTP and e-cigarette use questions were added to the standard questionnaire. The study is ongoing.

Results:
Among Quitline callers, there are 6.5% of novel tobacco product users, 3.7% of HTP, and 2.8% of e-cigarettes. 65.7% of HTP users were highly addicted, 35% preferred menthol flavor, 35% attempted to quit. 35% began smoking using heated tobacco. 41% believe HTPs are healthier; however, 64.7% want to quit because of health concerns. 70.8% of e-cigarette users were highly addicted. The preferred flavors were menthol and fruity. 16% declared they began smoking with e-cigarettes. 45.8% use ""because it's cheaper,"" and 29.1% use ""because it's healthier.”

Conclusions:
The increase in e-cigarettes and HTP use can be attributed to the belief that these products are less harmful, have attractive prices, and are available in flavors that are prohibited in traditional cigarettes. There is a need to strengthen educational activities and introduce legal regulations identical to traditional cigarettes: price increase, taxation, and elimination of flavor additives. It is crucial to develop treatment recommendations for people addicted to novel tobacco products.